Customer Support & UAT Analyst
The Customer Support & UAT Analyst would ensure that changes to the software conform to internal processes and/or external client expectations. This role would be responsible for the following:
KEY RESPONSIBILITIES:
- Create User Accepted Testing (UAT) scripts
- Handle inbound customer support requests and work with development team for resolutions
- Prepare UAT documentation/videos
- Prepare updated training documentation
- Continuous testing or creation of automated testing scripts (mobile and web)
- Assist in Technical Sales inquires
- Report bugs and suggest enhancements based on solution needs
- Clearly identify and report testing issues with appropriate follow-up, as needed
- Create checklists for projects/sprints to ensure they are tested and functioning as intended
QUALIFICATIONS & SKILLS REQUIRED:
- 3+ years of relevant work experience in a similar role
- University degree or College diploma preferred
- Experienced in Microsoft Office – Word, PowerPoint and Excel intermediate or better skills
- Working experience troubleshooting various software applications
- Broad expertise with technologies used within a UAT testing environment (such as JIRA) is required
- Working knowledge with IE, Chrome, Firefox is required
- Working knowledge with Java, HTML/CSS, PostgreSQL is preferred
- Working knowledge of programming languages, version control systems and content management systems are assets
- Highly detail-oriented and thorough
- Strong organizational skills
- Ability to prioritize and multi-task to meet time sensitive deadlines
- Self-starter attitude with an ability to work in an office environment
- Able to provide support to the office and colleagues as needed
JOB TYPE:
- Full-Time; 42.5 hours/week
- Reports directly to Director of Product Development
We thank all candidates for their interest in joining the ET Grow Team, however, only those candidates selected for an interview will be contacted.